Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
my plan had expired. I have waited 2 years for it to expire so I could drop the tv package. i wanted internet & landline. For existing customers they make it so difficult to look at other options. I started a chat last week to see what options I had. They offered me 1 gig, cutom tv, landline for 99/mo. but a 2 yr contract which i definitely did not want. I was at work and had to go to a meeting and told the chat so. No worries, i sent you an email you have 48 hours to approve the order. I am unable to receive personal emails at work. I turned on my tv when I got home and my dvr service was off. I checked my email and saw the verizon order. At no time did i click on a link to authorize the order. But guess what my service had already been changed.
The nex day I went back on chat. Can not be on the phone that long at work, right. So i try to tell chat what happened and they tell me I am wrong that their notes show I authorized the change. 3 times I requested a supervisor. they did not comply. I told them I did not want a 2 year contract and that I had not authorized the change. They said there was nothing they were authorized to do in a chat. If i wanted to change my plan i would have to pay a 250$ early termination fee. I do not want a 2 year contract, i did not authorize it, and I am going to continue to escalate this until it is resolved to my satisfaction This is illegal and a horrible business practice.
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.