You actually GOT customer service? Consider yourself lucky. I was hung up on three times and after that got into such an interminable loop that I gave up.
Give it up - FIOS is a monopoly, and you the customer are of no consequence to them.
Know what? Optimum is even worse.
It's called 'price fixing' and Congress has sanctioned it.
I have never been disappointed with customer service I always use the "live chat help" and they take over the screen and fix anything, they are always very polite have you tried that one?
How long did it take to have your issue resolved? Mine is being going on for 10 + months.
The message I posted this morning was pulled by KaLin. This is the message from KaLin:
"The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've moved your message to an employee monitored board, where a Verizon representative can assist you."
I am going to try different way to make sure that the conversation is between users.
Does any users out there had or have billing issue with Verizon Fios? How do you resolve it?
I have an double play fios account and there is another account created by one of the specialists by mistake. Now the second account has $230 balance and is being handled by a collection agency called IE SYSTEM INC. I explained to IE SYSTEM, but they insisted I must pay. I have been contacting verizon for 10 months. I was referred by verizon employees in different department to other departments. I was promised it will be taken care of. I was told to call different numbers. I was told to fill up on line form
I was contacted by the escalation department after I posted this problem. As of today they give me a courtesy credit on the PPV charge. But the problem with the system and their poor customer service is still there. I have to thank the escalation team, they work at a much more professional level! I think the forum is a very good channel to let your issue be heard by higher level management!
. ......... I am not sure what else I have to do to get this resolved. Who can solve this problem, any users? what's the phone number I should call?
Just this morning, I made several phone calls to different numbers which were given by verizon specialists. I was transferred to different depts and kept looping me back to billing dept. Finaly I got to Ms. Carter, business solutions ( maybe). She told me she need to do some research and call me back. She has not.
How difficult is it for someone to figure out there is duplicate services on the same address and both account information have been provided to verizon, any users?
It's been 10 + months!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I was contacted by Ms. Miles from executive solutions team. Although I Was told that the account has been credited back, I would like to see the bill to confirm her statement.
I would like users know that my experience the blog adminstrators and MOD, kaLin, ornahp and ElisabethS have been great.
If someone can immediately resolve the issue and then pull my postings off the blog with explainations, it would make this community better.
I agree that the people here and the escalation department trY AND HELP. UNFORTUNATLY I HAVE BEEN ON THREEWAY CONVERSATIONS WITH SOMEONE FROM EXCALATION AND CUSTOMER SERVICE/BILLING AND HAVE BEEN LIED TO AND TOLD EMAILS WILL FOLLOW...NEVER HAPPENS. UNFORTUNATLY I HAVE DISCOVERED ESCALATION CAN NOT DO ANYTHING ABOUT THIS CONDUCT AT ALL....UGH..SORRY FOR THE CAPITALS..JUST REALIZED IT.