why the bill charge so much

[liping]

my acc [Edited for privacy]. why my bill charge $76,  my original bill shoud be $52 a month, after one year, my bill should raise $10 a month,  my speed 50/50, why auto update my speed without my permition and charge my so much a month,           

[LawrenceC]

Hi liping,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, or call 1-800-VERIZON.