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Storm Screen cracked-replacement?
katie1000
Newbie
‎08-13-2009 03:32 PM
My son just called and said the screen on his Storm was cracked - didn't drop or bang it, but it was in his pocket, now is not usable.  It's 3 months old, I doubt the BB warranty will cover it even though it was not mis-used.  We have insurance so can go that route, but any ideas on a way to get a Tour?  He is not really happy with the Storm.  Or even if he could get a Curve which I have and love.  He really doesn't want to have to deal with the Storm for another 1 3/4 years.... Thanks for any ideas.
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SaNDman
Contributor - Level 3
‎08-14-2009 02:02 AM
Insurance should cover it, but only for a replacement Storm. As for getting Tour you have to pay more to get it, not sure of the details. Why did he wait 3 months and decide not happy with Storm? There is a 15 day or 2 week grace period to try out Storm, if not happy your son could have returned Storm and got another phone.:smileywink: 
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SaNDman
Contributor - Level 3
‎08-14-2009 03:07 PM
Good luck on phones. But I like to add, the pocket is a bad place for your son to keep a Storm, or any phone, obviously forgot sometimes, "anything" can happen. Should invest in a holster for any phone or something.
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