BYOD 300 Rebate Invalid???

[Jaytacus]

I am beyond frustrated with getting the BYOD rebate.  Ported over 6 phones from ATT.  4 of them we purchased new iphones and those rebates were approved and sent within two weeks.  But what do you know, the 2 lines that were BYOD have been denied on a consistent basis.  I've talked to THREE reps and they all confirmed that I am eligible for the rebate!!!  Each rep had me try different promo codes and none of them worked.  The lines are on the Do More and Play More unlimited plans.  What else do I have to do to get these rebates!!!

I am starting to think this is a scam.  This is one of the reasons I didn't trade in old iphones for the promotion and ended up selling them privately.  Had a suspicion I wouldn't get those promotions with bait and switch.  Not able to receive simple rebates is confirming those suspicions. 

I've always loved Verizon and never had an issue.  But since coming back to them that's all I've had. Not just rebates either but the other issues were fixed.  I'm feeling like I made a mistake and now thinking of going back to ATT.  If anyone has any ideas of what to do please let me know.  I've lost hope.

[9wood]

Seems to be a frequent problem on here don't Know if any got resolved or not

[vzw_customer_support]

Good morning! I'm sad to hear you had a not so good experience with the two rebates. Please tell me, was the rebate a Switcher credit? https://www.yourdigitalrebatecenter.com/#!/ Did we enter it for you?  

1. Visit vzw.com/digitalrebatecenter and enter the purchase date and Promo Code:
   
   • For the $250 Verizon eGift Card: use Promo Code VZSWITCH250
   • For the $150 Verizon Gift Card: use Promo Code VZSWITCH150
2. Enter the appropriate information.
3. Submit the offer redemption within 60 days of port in activation.
   • Result: The customer receives the Verizon eGift Card within 8 weeks of submission.
   • Does this help? - VCarter_VZW

[Jaytacus]

I appreciate the reply however those promo codes did not allow me to submit due to purchase date.  The lines in question were sim cards were purchased on 10/16/20 and 11/05/20 for bring your own device.  The promo codes that have been tried were BYODHOLIDAY300 and PLAYDO300BYOD.  Both submissions came back invalid.  These lines were ported in from ATT and are on unlimited Play More and Do More lines.

[tryb]

I have chosen Verizon in the past for their customer service. After this experience I can see they have settled for pushing me to 'chat heck' instead of allowing me to talk to a human in response to their rebate bait and switch. An excerpt:

Status:

Invalid

Invalid reason(s):

Your purchase was not from a participating location.

Eligibility Requirements:

• Offer available to Online and Telesales Orders Only.
• BYOD 4G/5G Smartphone
• New Line Required
• Do More, Play More, or Get More Unlimited Plan Required
• Consumer Accounts only

Online & Telesales Only. Receive a $150 Verizon e-Gift Card when you add a new smartphone line with your own 4G or 5G smartphone on Do More, Play More, or Get More unlimited postpaid plan between 10.1.20 and 10.21.20. Customer must submit for redemption within 30 days of activation, and device must remain activated for 45 consecutive days. May not be combined with other promotional offers. We reserve the right to charge the amount of the Verizon e-Gift Card to your Verizon Wireless account if you cancel service within 12 months or change your price plan from Do More, Play More, or Get More unlimited. Your $150 Verizon e-Gift Card will be sent via email within 8 weeks after receipt of claim to the submitted email address. This gift card can be used to buy merchandise & services at stores/kiosks operated by Verizon or at verizon.com. Gift cards cannot be used at Verizon Authorized Retailer locations. Gift cards can be used to pay a Verizon Wireless or Fios bill by visiting Verizon.com or using the My Verizon app (wireless bills only) or My Fios app. Do not mail printed copy of digital gift card with your bill. For card balance call 1.800.876.4141 or dial #GIFT (#4438) from your wireless device. Gift cards are non-refundable and cannot be returned for a cash refund, except in those states as required by law. Use of gift card constitutes acceptance of all terms & conditions. Treat this card like cash, Verizon is not responsible for gift cards that have been lost, stolen, or damaged. Gift cards do not expire and are not subject to dormancy or other fees. Gift cards may not be used for resale, advertising, marketing, sweepstakes or other promotional purposes without consent. Offer not available to Visible customers.

[vzw_customer_support]

Our Social Media team is human and we care about your recent experience. Let's see how we can help. What happened when you submitted your rebate? Explain what' issues you're having with the offer. Did you meet and maintain all the requirements?