BYOD $500 gift card promotion
sfhseric06
Enthusiast - Level 1

Verizon suggests that a $500 gift card will be e-delivered within 8 weeks, provided you do not engage in a device upgrade within the first 45 days. 

It is impossible to claim that gift card. Within the first weeks it is suggested you become eligible after the 45 days. When you invariably do not receive e-delivery of the gift card, Verizon will claim you are no longer eligible because you needed to enroll during some enrollment window that is not communicated. Ask me how I know? I'm attempting to claim this gift card after 10 weeks of service and I am being told "there is nothing we can do, the offer has expired".

Beware. You may have to initially call a sales rep upon switching to have any shot at claiming this gift card. 

Verizon was once the gold standard. What happened?

21 Replies
GatorRoeder
Newbie

On February 14, 2022 I added a phone line to my account, transferred my old phone to that number for my daughter’s use, and purchased a new iPhone 13 Pro Max for myself. At the time I was very disappointed with the promotion I was offered. I was told the phone could not be discounted, but I would receive a $500 Verizon Gift Card within four to six weeks. I could have easily gone to a different vendor and received a better deal than that for switching my business. As I knew I did not need or want $500 of Verizon merchandise, I asked if I could use that $500 gift card to pay off my phone once the balance left on my installment agreement was lower. I was told I could. Since I have been a Verizon customer for nearly two decades and am happy with the coverage I receive, for the sake of convenience, I decided to take the deal and stay with Verizon.

On April 7, 2022 my $500 Verizon Gift Card arrived via email and I saved it in my emails so I could use it when my payoff balance approached $500. There is no expiration date listed in the email. The card was never lost or stolen.

On 2/22/2024, I owed just over $500 on my phone. My wife wants to upgrade her phone. I decided to use the $500 gift card to pay off my phone. I then planned on upgrading my wife’s phone.

When I tried to pay off my phone, my Verizon Gift Card had a zero balance. I called Verizon on 2/22/2024 to inquire why. After spending over an hour on the phone, I was informed that Verizon had issued a transaction to zero out the card earlier that month, but nobody could tell me why. I was told nothing had been purchased, but the card was zeroed out. I was told the matter would be submitted for investigation and I would be contacted by Verizon within 5-7 business days.

I was never contacted.

I called again 3/4/2024. After spending nearly an hour on the phone, ticket was issued and I was told I would receive a call on 3/11/2024 after 4:30 PM.

I was never called.

I called back on 3/12/2024. After spending over an hour on the phone I was told the card was zeroed out because it had expired. I gave all of the information about the purchase and was told I would receive another $500 gift card by email. I was told I would receive a confirmation email within a week, and the actual gift card in four to six weeks.

I never received the gift card or confirmation one is coming.

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Andym586
Enthusiast - Level 2

My experience is the same as others.  After 1.5 hours in the chat, the agent confirmed the promotion by kept passing the blame back to me.  First, it was not following the proper steps.  The ones they noted did not resemble the process and instructions presented while activating the new iPhone 14 purchased directly from Apple as an unlocked device.  Then, the agent essentially told me that it was my fault that I did not contact them sooner.  I would say the rebate failure is a disaster of a program, but I have a feeling it is operating as intended to avoid the credits.  In my case, for $500, basically 2 months of bills, Verizon has flushed away 20 years of goodwill.

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calivzw
Enthusiast - Level 2

This has been similar to my experience.  I brought my device to Verizon and fulfilled every requirement of the promotion.  There was no way to "redeem" the card.  Nothing on my receipt, no notification, nothing. 

I did everything possible to receive the card, including having customer service confirm in writing that it would be received within 1-2 billing cycles back in January.   After two billing cycles without receiving the card, I reached back out and now they are claiming that some activation step (never available or explained anywhere) wasn't completed within 30 days.   

They are refusing to honor their promotion even though they confirmed in writing that the card was on the way!  I guess you can't trust Verizon even when they have confirmed in writing that they will do something!

vzw_customer_support
Customer Service Rep

Thank you for bringing this to our attention. We would like the opportunity to review this for you. Please respond so we can send you a Private Note.

*De'Aundrea

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Ransom201
Enthusiast - Level 1

I have had very similar issues to what has been stated above.   I added a new line for my son and brought over his own phone and the Verizon rep said that I would receive a 500 Verizon e-gift card in 2 months.  When contacting Verizon after not receiving the e-gift card multiple times by chat and phone I have been told that the promotion was expired and there was nothing they could do. The agent told me that it was my fault that I did not contact them sooner about an e-mail that she said I should have received even though the original agent said nothing about this.   I do not understand how this is my fault.   When I use the online chat feature a case is made but never any feedback and it will eventually say my case was resolved.   I had been happy for Verizon for many years with business and personal phones.  I am hoping that reaching out this way will result in some actual help.   I would not have added another line if I knew that it would be this difficult to receive a rebate.  At least the one bright spot is I am not tied down by any contracts with Verizon and can leave if I do not get some help with this.

vzw_customer_support
Customer Service Rep

Hello, Ransom201. Please reply to the private note I sent to continue helping you.

>Ruben

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redcary
Enthusiast - Level 1

I'm expriencing the same issue.   My rebate was rejected because "The line associated with this rebate is not on an eligible plan."   However I do have an unlimited plan and switched to the specific unlimited plan for the rebate.  I have called customer service three times, each time the cust service rep said the rebate would be given.  Each time it has not. 

I've also contacted the rebate center at 1-877-883-4908 . I called 10x -  the line would just disconnect after the automated greeting.  Finally reached a rep and was told that the rebate code had expired so they couldn't put the rebate through. So, they would need to send this to the rebate "review team" which is an internal team that can't be reached by the consumer by phone. Was also told that I should receive communication from them within 14 business days. (I have been told this before and never received communications from this team)

My next step is to contact the BBB.     

 

 

 

lverros
Enthusiast - Level 2

I am having this exact same issue. Has anyone on this discussion thread received any resolution for this? I don't understand how this can continue to happen over and over to so many people. I was told the same thing about waiting the 8 weeks. I reached out just after the waiting period, only to be told that the offer had expired and there was nothing they could do about it. After several hours on the phone with different Verizon representatives, with promises of calling me back, which nobody ever did, I still have never received the promised $500. 

How is Verizon ok with this happening over and over again...and they continue to push this promotion.

vzw_customer_support
Customer Service Rep

Hello!  Thanks for reaching out to us.  We understand that you have some questions about our promotions.  We are more than happy to assist.  Please send a PM for further assistance.  *Jerina

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vzw_customer_support
Customer Service Rep

Hello redcary! We're sorry to read about the situation with the gift card, and we'd love to help. Please reply to our private note to better assist you. ~Aaron

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Warr7
Enthusiast - Level 1

Do not trust the Verizon $500 BYOD gift card promotion.  It is a total fraud.  I brought a new iPhone, was offered the card and it was never sent.  When I contacted customer service they said the card already expired-but could not identify when or how the virtual  card was sent-no e-mail, no text, no message in the Verizon app.   Just a broken promise of sending $500 and the customer service person who said they would get back to me never did.  

vzw_customer_support
Customer Service Rep

This is never how we want you feeling about us! We'd value the chance to look into that offer. Please, Private Message us, so we can take a closer look. 

*Eli

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MK2022
Enthusiast - Level 1

I have the same question! did you ever get your gift card? I have been back and forth with customer service on the phone and they said we are not eligible for the offer anymore! I thought Verizon was suppose to have good customer service! hopefully you got what was owed to you and hopefully someone can reach out to us because so far everyone I have spoke to has given us the run around!

vzw_customer_support
Customer Service Rep

I want to make sure you get exactly what you signed up for, MK2022. Were you able to submit required documentation within the initial time frame since making the switch originally? How long have you been waiting for the gift card since making the switch? 

-Chris

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vzw_customer_support
Customer Service Rep

 

Hello @sfhseric06! Sorry to hear about your troubles getting this promotional gift card. This is definitely not the experience we want you to have. We always want to ensure we are doing the best for our customers. We would like the opportunity to work towards a resolution. We are sending you a private message, so that we can chat on a secure channel, please.  Thank you. ~Louis

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Mycellaccount
Enthusiast - Level 2

I switched to Verizon on 3/3/23. We were told by the rep at Russell cellular (a Verizon authorized dealer) that if we brought our own devices we would receive a Verizon gift card in the amount of $500 per device (we brought 2 devices over and 2 other devices that purchased new phones). When I went back to the store they told me the person who signed us up no longer works there. They said I would have to call Verizon. I spent an hour on the phone with Verizon who then referred us back to the store. So we changed to Verizon because of this promotion we were offered and now no one wants to take responsibility 

Mycellaccount
Enthusiast - Level 2

I was told to private message a customer service rep. that said they would look into this. Did PM but never heard back and Absolutely no resolution. So dissatisfied with Verizon and the run around. So sad!

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Mycellaccount
Enthusiast - Level 2

My family of 4 switched over from t-mobile and we were also promised two $500 gift cards which were promised by a Verizon "Authorized Retailer." Verizon corporate refused to acknowledge any actions of the retailer...

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vzw_customer_support
Customer Service Rep

 

We're sorry to read about this situation and we want to take a look to see what we can do. To get started, please meet us in our secure chat. By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible. Click here to authenticate:http://spr.ly/6006OYXxi ~Peter

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vzw_customer_support
Customer Service Rep

The last thing I want is for you to feellike you are not able to obtain the assistance you require.  I know how important it is to get the promotional rebate that you signed up for. I am here for you and want to help.  Can you please send a Private Message, so I can review? 

*Lisa

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