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I bought an unlocked Motorola Edge as a compromise as I'm hesitant to spend the full amount on the Edge Plus with all of the display issues being reported. When I put in my SIM card, I can make calls and send texts (I have been able to confirm that the texts are going through), but I am unable to receive texts. I did all of the troubleshooting that I can find online, including restarting the phone and a factory reset. When I take the SIM card out and put it into a Verizon phone, the text messages come through. I also verified on the Verizon website through a link on another community message board that the phone should be compatible. What do I need to do to get this final function of the phone working for me?
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I know the importance of geting your messages and we would love to help get this working. Are you using the native Messages app or a 3rd party application for the texts? What type of phoine did you have activated before or is this a new line?
YaleK_VZW
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I have the same issue. Purchased an Edge through Motorola directly and changed over the SIM card. Calls & everything else is working except texts are going to the old phone. I can send them, but not receive them. Have tried turning off the old phone for 24 hours + and still has not updated. I'm using the Messages+ app that was on my LG on the Edge, so it's the same.
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We want to ensure you get the assistance you need, DGNashville. How was your new device activated? Through the device, online, over the phone? Please send us a Private Note for account specific support.
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I am having the exact same issue!
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Jsimps
We never want you to miss any of your messages. I personally keep in touch with everyone through messaging myself, so I understand the importance of getting this problem fixed right away. Was this a phone purchased directly through Motorola? Are all of your apps and phone up to date on their software? have you tried using another messaging application?
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Yes I purchased the motorola edge directly from motorola. I am transferring from a moto Z play droid that was a verizon store purchase a long time ago. Apps and phone on both old and new phone are up to date. I did try to use both message + as well messages. Everything on the new phone is completely functional and transferred over except for receiving text messages.
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Same problem here. I just purchased an Edge from Motorola, now I can receive calls, but no texts or notifications.