Can send but not receive text messages on Motorola Edge

[wildequusheart]

I bought an unlocked Motorola Edge as a compromise as I'm hesitant to spend the full amount on the Edge Plus with all of the display issues being reported. When I put in my SIM card, I can make calls and send texts (I have been able to confirm that the texts are going through), but I am unable to receive texts. I did all of the troubleshooting that I can find online, including restarting the phone and a factory reset. When I take the SIM card out and put it into a Verizon phone, the text messages come through. I also verified on the Verizon website through a link on another community message board that the phone should be compatible. What do I need to do to get this final function of the phone working for me?

[vzw_customer_support]

I know the importance of geting your messages and we would love to help get this working. Are you using the native Messages app or a 3rd party application for the texts? What type of phoine did you have activated before or is this a new line? 

YaleK_VZW

[DGNashville]

I have the same issue. Purchased an Edge through Motorola directly and changed over the SIM card. Calls & everything else is working except texts are going to the old phone. I can send them, but not receive them. Have tried turning off the old phone for 24 hours + and still has not updated. I'm using the Messages+ app that was on my LG on the Edge, so it's the same. 

[vzw_customer_support]

We want to ensure you get the assistance you need, DGNashville. How was your new device activated? Through the device, online, over the phone? Please send us a Private Note for account specific support. 

[Brogdontr]

Verizon customers need their SIMs provisioned with the Verizon network to use the motorola edge.

If you activated your device with a new line, Verizon should have correctly provisioned your motorola edge at that time.

Verizon customers activating this device on an existing line must ensure the CDMA-Less feature is activated in the account, by doing one of the following :

1 - Call Verizon at 1-800-922-0204

2 - Visit a local Verizon store

[Brogdontr]

Verizon customers need their SIMs provisioned with the Verizon network to use the motorola edge.

If you activated your device with a new line, Verizon should have correctly provisioned your motorola edge at that time.

Verizon customers activating this device on an existing line must ensure the CDMA-Less feature is activated in the account, by doing one of the following :

1 - Call Verizon at 1-800-922-0204

2 - Visit a local Verizon store

[Jsimps]

I am having the exact same issue! 

[vzw_customer_support]

Jsimps

We never want you to miss any of your messages. I personally keep in touch with everyone through messaging myself, so I understand the importance of getting this problem fixed right away. Was this a phone purchased directly through Motorola? Are all of your apps and phone up to date on their software? have you tried using another messaging application?

[Jsimps]

Yes I purchased the motorola edge directly from motorola. I am transferring from a moto Z play droid that was a verizon store purchase a long time ago. Apps and phone on both old and new phone are up to date. I did try to use both message + as well messages. Everything on the new phone is completely functional and transferred over except for receiving text messages.

[spalto]

Same problem here. I just purchased an Edge from Motorola, now I can receive calls, but no texts or notifications.