Rebate center not providing rebate within promised time. Called, and no help was provided other than to say to wait longer.

[bt1002]

Brought my own device over 2 months ago. The Verizon rebate site stated:

"Based on your purchase date, you can expect your rebate to be validated around 08-21-2019 if all offer requirements are met"

It's now 9/3/2019 and the status is sitll "Pending Validation". I called them, and assured me that there is nothing that they or their managers can do to resolve this issue, and that I just needed to wait longer.

Is this the customer service experience that Verizon would like to be known for?