Traded in phone and never received credit.

[gatellez]

Switched to Verizon from MetroPCS (highly regretting that decision now) and took advantage of the promotion wherein you could send in your current device for credit toward a new iPhone 14, 14 Pro, etc. I dropped off my phone on September 21 and was never given credit for my trade in. I have spoken to customer service representatives multiple times, provided them the tracking number, and have been told the device was delivered by every agent I spoke to. My bill was about $66 last month and now due to Verizon claiming they haven't received my device, my bill has nearly tripled to almost $180. I have been waiting nearly 2 months for my phone to be appraised and my promotional credit to be applied and now my bill has skyrocketed due to the incompetence of whoever was handling my phone. I have been assure over the past couple of months when I spoke to agents that the phone was received and I would be receiving my promotional credit soon. Does anyone have any idea how I can handle this? I refuse to pay triple my normal bill due to the negligence of Verizon. 

[vzw_customer_support]

Welcome to the Verizon family, gatellez. We're disappointed to learn of your experince and want to ensure your billing is correct, and your trade-in updated as well. Just to confirm, when you say you dropped off your phone, did you drop it off to a store location or to the shipper? Have you checked your trade-in submission here, http://spr.ly/6601MF3iP

[gatellez]

I dropped it off at a UPS store.