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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Verizon BYOD online ordering is a fraud !
faithk01
Enthusiast

A couple of months ago, I purchased three lines, and 2 out of it supposed to be with the BYOD deal. All the transaction was online. Finally, I waited 2-3 months for information from Verizon regarding the BYOD. The online ordering experience was awful, and I have not received any paper or even a sim card. I had to reach out to customer service to set up an e-sim card that finally worked.
3-4 weeks ago, I reached out to customer service for the BYOD deal and got the information that my online order was not for the BYOD deal. It seems that I have just ordered three lines without any deal! That's crazy! Customer service opened a case and told me they would come back to me within 10-15 days. So far I have got no news from them. I don't have time for this. I think that Verizon is doing this on purpose, the BYOD is a fraud, and they try their utmost to prevent people from getting it.
I am open to any advice on this. 

Re: Verizon BYOD online ordering is a fraud !
CindyMo
Enthusiast

I have had the same experience. I was told today two months after I signed up online and went to the store for support that I should have called within 30 days to activate the rebate. I was never notified by email about that step in the process neither did the in-store representative disclose that information. I have been told that if I cancel my service with V I won't be penalized. I'm about to find out!

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Re: Verizon BYOD online ordering is a fraud !
ws10
Enthusiast

It is fraud. They know it. I brought three devices. They promised the rebate. Then they never sent an email, never included a link, but furthermore their rep told me there was nothing for me to do. It's purely bait to get customers.

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Re: Verizon BYOD online ordering is a fraud !
ws10
Enthusiast

We need to look outside of Verizon for resolution. They reneged on our rebate too.

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Re: Verizon BYOD online ordering is a fraud !
vzw_customer_support
Customer Support

 

I'm sorry to hear you didn't get your rebate. I would like to look more into this wirh you ws10. What promotion did you do? Was it with a trade in? Please tell us more.-Joe

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