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Why can't I upgrade my phone using the installment plan?
unanswered
Newbie
‎12-07-2019 04:29 PM

I just recently switched from ATT to Verizon using BYOD. I was curious to see if I could upgrade to a new phone but all it gives me the option to pay full retail price. No monthly plan option at all. I was wondering if it's cos I'm new and have to wait a while or?

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Re: Why can't I upgrade my phone using the installment plan?
vzw_customer_support
Customer Service Rep
‎12-09-2019 04:56 PM

Hello, unanswered! We are sorry to see you have been unable to upgrade your phone with a monthly payment installment. These do depend on your credit history with us and if you have had any past due balances, it can affect the credit history. Hss this been the case with you?

 

AnnaG_VZW

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Re: Why can't I upgrade my phone using the installment plan?
mama23dogs
Legend
‎12-10-2019 04:22 AM
@unanswered wrote:

I just recently switched from ATT to Verizon using BYOD. I was curious to see if I could upgrade to a new phone but all it gives me the option to pay full retail price. No monthly plan option at all. I was wondering if it's cos I'm new and have to wait a while or?

Did you claim the BYOD reward?   Because they will charge that back.   And yes, you have to wait.  

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