Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
what happened to my double data deal ? iPhone 11

so I brought my iPhone 11 to Verizon's prepaid 5Gb plan with their offer of me getting 10Gb for the price of 5.

Delighted I was, until, just before the month was out, I found that my account was only allowed 5 Gb and I'd run out.

I have an email receipt stating that I was paying for 10 Gb. I spoke to someone who assured me that this Verizon error would be corrected when the subscription rolled over but that is not the case.

How do I get what I thought I was buying?

Re: what happened to my double data deal ? iPhone 11
Customer Support

We are happy to help you with this matter. To do so, we will need account access. A Private Note will be sent, so we can delve further into this matter. -BrittanyC_VZW