new forum topic suggestion

[jmcohen231]

suggestions for topic items:

"Media/Apps" under "Wireless Plans & Features"

"Multimedia Phones" under "Mobile Devices" - some folks are easily confused with their mobile device, and often ask questions about non-smartphones in the smartphone thread

[SuzyQ]

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@jmcohen23 wrote:

suggestions for topic items:

"Media/Apps" under "Wireless Plans & Features" - This I agree with - or perhaps Data Packages, so to be consistent with the Voice/Calling plans, and Texting/Messaging boards, add Data packages/Applications.

"Multimedia Phones" under "Mobile Devices" - some folks are easily confused with their mobile device, and often ask questions about non-smartphones in the smartphone thread  And vice versa, blackberry and smartphone under the General devices,  I'm not sure that making more categories would improve anything.  People will still be confused; if they don't know NOW what type device they have, more categories to choose from likely won't help. Even I am confused at times if a phone is considered a "simple feature phone"  or a "multimedia device"!!  I honestly think that would end up with more confusion and cross posting than we get now....I really do.

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Just my thoughts.....

[jmcohen231]

so does VZ actually takes these suggestions under advisement, or this just a place for users to vent? - kinda like yelling at a brick wall....

I really think having an thread dedicated to APPs will help bring more awareness (and perhaps contain reviews as well) to products offered by VZW.

It's actually in VZ's best interest to do so.

[ElizabethS]

All suggestions made are forwarded for consideration. Thanks for your contributions!

[prisaz]

If yelling at a brick wall makes you feel better.

Yes from the response Verizon does listen.

[TheGreatOne]

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@ElizabethS wrote:

All suggestions made are forwarded for consideration. Thanks for your contributions!

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I disagree. Doesn't seem that way. I posted a few good suggestions and all have ignored.

[ElizabethS]

They are indeed, forwarded by the moderation staff.

[streetdocrn1961]

jm,

All suggestions, especially from regular users like yourself, are looked at by the Verizon "higher-ups."  As a matter of fact, I have seen a couple of suggestions myself and made sure they were noticed by some of the other moderators and staff.  By having community members like you and others participating and offering suggestions, that is the only way these forums can become a great resourse for Verizon users to turn to for help.  I, for one, am glad users like yourself and TheGreatOne and a few others are regular members who seem to want to make these forums the best they can be.  Anyways, I hope this give you a little peace of mind that suggestions are ignored.  By the way, I love the Yogi Berra line on your post. 

Sincerely,

Doc

[jmcohen231]

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@StreetDocRN wrote:

jm,

All suggestions, especially from regular users like yourself, are looked at by the Verizon "higher-ups."  As a matter of fact, I have seen a couple of suggestions myself and made sure they were noticed by some of the other moderators and staff.  By having community members like you and others participating and offering suggestions, that is the only way these forums can become a great resourse for Verizon users to turn to for help.  I, for one, am glad users like yourself and TheGreatOne and a few others are regular members who seem to want to make these forums the best they can be.  Anyways, I hope this give you a little peace of mind that suggestions are ignored.  By the way, I love the Yogi Berra line on your post. 

Sincerely,

Doc

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thanks Doc.

however, it would be nice if there was some sort of feedback or follow-up.  one reason why me and me team are successful (at my place of employment) is b/c we stress following up heavily on our day-to-day operations - this prevents requests from falling through the cracks and keeps our customers satisfied.

I certainly understand that not every suggestion is going to be helpful (or even reasonable), but at least some type of response from a VZ moderator would be a step in the right direction (and not just a blow-off "we'll look into it" as most companies do).

[ElizabethS]

A moderator's job is only related to the running of the forum. We take note of every suggestion made, but as they are then fowarded to various departments at Verizon, that is as far as we can comment on them. We do not have access to what or by who they were discussed, or what their status may be.

[Justin46]

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@ElizabethS wrote:

A moderator's job is only related to the running of the forum. We take note of every suggestion made, but as they are then fowarded to various departments at Verizon, that is as far as we can comment on them. We do not have access to what or by who they were discussed, or what their status may be.

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Well then the procedure should be changed so you do have access! The who does not seem very important, but the what was discussed and the status, particularly the final result and schedule if it is to be implemented, are and should be communicated back. After all, Verizon's customers took the time to make a suggestion, seems only fair (and simple) for Verizon to return the favor.

Justin

[Obiareus]

Im new to the forums but it seems this might be a entire conversation worth "Forwarding" so that the infamous "They" get's the message that the people that Moderate and basically RUN the forums should be kept in the loop in all decisions of thier particular job and be able to comment and leave feedback to the customer's who suggested it to make the VZW site better. It does help productivity. Just my $.02

[bcarroll7]

Thank you to all of you here for wanting to make sure you are connected up with the right people at Verizon to be heard. We are very interested in what you are suggesting. We realize we need to be a little bit better at getting back to you on what we have heard from our loyal community members. And we are working on something that will help us do just that; you will hear more about it a little bit later this summer.