How Can Users Contact Forum Support?

[somegirl]

While browsing through the site, I found this post: Welcome to Verizon Community Forums

While most of the links provided work, there is a link for "Forums Technical Support" that leads to a 404 error page. Is there a correct link for Forum Support?

The only real issue I seem to have with the forum is when it won't allow me to log in, and I've only ever had that happen twice. Both times I had several other people try from different networks with different logins, and no one was able to login. This makes it impossible to post in the forums, even to report that there is an issue.

It would be nice to have a way to contact Forum Support to let them know when there is an issue with logging in. Also, maybe a thread somewhere that only Admins/Mods have access to edit that lets forum users know when there is an issue. (This would put my mind at ease. No need to contact support to let them know  that there is an issue if they are already aware of it.)

So, the short version:

1. Forum Support link is broken.

2. Forum Status thread would be helpful.

Just my thoughts, feel free to use, not use, add to, or consider indefinitely. 😉

[dslr595148]

While I do not know the answer to your question, I can tell what I figured out.

That link was to point to http://forums.verizon.com/t5/Terms-of-Service-and-User/Verizon-Community-Terms-of-Service/td-p/2

^^

[somegirl]

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@dslr595148 wrote:

While I do not know the answer to your question, I can tell what I figured out.

That link was to point to http://forums.verizon.com/t5/Terms-of-Service-and-User/Verizon-Community-Terms-of-Service/td-p/2

^^

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Not sure what link you are referring to. Out of curiosity I pulled up the page source, and the link I'm talking about directs to: http://forums.verizon.com/t5/Terms-of-Service-and-User/Welcome-to-Verizon-Community-Forums/board?boa...

This appears that the link is supposed to go to the Forum Feedback and Suggestions board, which I already knew about. (Obviously, since this post is on that board.) So it looks like the link just needs to be updated.

Unfortunately, I was hoping for an alternate route to support and/or a status post.

[dslr595148]

Ok.

Since Kathleen (http://forums.verizon.com/t5/user/viewprofilepage/user-id/2) is the person who posted that, you could try contacting them by PM.

Where it cleary says, Send this user a private message in their profile.

[somegirl]

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@dslr595148 wrote:

Ok.

Since Kathleen (http://forums.verizon.com/t5/user/viewprofilepage/user-id/2) is the person who posted that, you could try contacting them by PM.

Where it cleary says, Send this user a private message in their profile.

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That would probably get the link fixed, but would not address my other concerns/suggestions.

[KaLin]

This issue was discussed at our weekly meeting today and is being looked into for an update on the links.

Thank you for bringing it to our attention.

MERRY CHRISTMAS!!!

[somegirl]

Link appears to have been fixed. It now properly directs to the Forum Feedback and Suggestions board.

What are the odds of getting a status thread and/or a way to get support without logging in?