How about we just go the source

[screen1a]

Why can't I contact Fios directly with an idea/complaint/suggestion? Why do I have to use this community board. Never know that way whether it gets any attention.

[ElizabethS]

Hello screen1a

Have you tried contacting Verizon at the customer service number and asking for an email or physical address? You can reach them via this page:

http://www.verizon.com/contactus