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On the Verizon Community Sign In page, if I select Sign in with my Community Only User ID and password and check the "Keep me logged in unless I sign out for 2 weeks" check box, when I close my browser and come back a few minutes later, I have to sign in again.
I'm using IE8 on Win/XP (SP3).
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I have had the problem also. I have found that having my system clear my cookies when I log off just makes it imposible to stay logged in.
Are you having this when you close your browser or all the time?
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Go to Tools > Internet Options and make sure Delete browsing history on exit isn't checked. (Or click on the Delete... button and uncheck Cookies and/or check the Preserve Favorites website data box and add this site to your favorites.)
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I have mine stuff cleared on exit, so it is security or convenience. I choose security.
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@prisaz wrote:I have mine stuff cleared on exit, so it is security or convenience. I choose security.
I don't use IE most of the time, so it is security and convenience. 😉 That comment was directed more at the OP than at you. If it's intentional, by all means leave it set that way. (That's also why I mentioned the option to not clear for favorites.)
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No, I do not have IE set to clear cookies on exit. Nor have I cleared cookies manually.
I have no trouble staying logged into to other sites.
I think I saw it work once or twice when the sign-on screen first changed, but I haven't seen it work since.
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I have this problem too. I've never been able to put my finger on when I get logged off, or why. And sometimes I'm just logged off, period, and other times I get a messages saying my session has expired, click here to log back in. I am logged off 100% of the time overnight when my PC is in sleep mode.
This isn't a bank account web site. I'm on a PC that nobody else has physical access too. I'd like to be able to stay signed on to the forums. It's not a huge deal to have to log back on at least once a day but it is a minor irritation.
edit: I run IE8. I just closed IE8, reopened it, and went back to the forums. I was still logged in. So exiting IE8 doesn't cause the forced logoff. It seems to me more lack of activity related.
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You are correct, eljefe. The default setting is for 2 hours' of inactivity to be logged out. Each community that uses the Lithium software can change that setting if they wish. Verizon has opted to keep it for the time being.
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So what's the purpose of showing an option that would lead a user to believe they can be remain logged in for 2 weeks KaLin?
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Can Verizon at least change the display fro "We keep you signed on for 2 weeks" to "We keep you signed on for 2 hours", if they are not going to fix it?