New "keep me logged in" option does not work.

[Anti-Phish1]

On the Verizon Community Sign In page, if I select Sign in with my Community Only User ID and password and check the "Keep me logged in unless I sign out for 2 weeks" check box, when I close my browser and come back a few minutes later, I have to sign in again.

I'm using IE8 on Win/XP (SP3).

[prisaz]

I have had the problem also. I have found that having my system clear my cookies when I log off just makes it imposible to stay logged in.

Are you having this when you close your browser or all the time?

[somegirl]

Go to Tools > Internet Options and make sure Delete browsing history on exit isn't checked. (Or click on the Delete... button and uncheck Cookies and/or check the Preserve Favorites website data box and add this site to your favorites.)

[prisaz]

I have mine stuff cleared on exit, so it is security or convenience. I choose security.

[somegirl]

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@prisaz wrote:

I have mine stuff cleared on exit, so it is security or convenience. I choose security.

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I don't use IE most of the time, so it is security and convenience. 😉 That comment was directed more at the OP than at you. If it's intentional, by all means leave it set that way. (That's also why I mentioned the option to not clear for favorites.)

[Anti-Phish1]

No, I do not have IE set to clear cookies on exit.  Nor have I cleared cookies manually.

I have no trouble staying logged into to other sites.

I think I saw it work once or twice when the sign-on screen first changed, but I haven't seen it work since.

[eljefe2]

I have this problem too.  I've never been able to put my finger on when I get logged off, or why.  And sometimes I'm just logged off, period, and other times I get a messages saying my session has expired, click here to log back in.  I am logged off 100% of the time overnight when my PC is in sleep mode.

This isn't a bank account web site.  I'm on a PC that nobody else has physical access too.  I'd like to be able to stay signed on to the forums.  It's not a huge deal to have to log back on at least once a day but it is a minor irritation.

edit:  I run IE8.  I just closed IE8, reopened it, and went back to the forums.  I was still logged in.  So exiting IE8 doesn't cause the forced logoff.  It seems to me more lack of activity related.

[KaLin]

You are correct, eljefe.  The default setting is for 2 hours' of inactivity to be logged out.  Each community that uses the Lithium software can change that setting if they wish.  Verizon has opted to keep it for the time being.

[eljefe2]

So what's the purpose of showing an option that would lead a user to believe they can be remain logged in for 2 weeks KaLin?

[ShellyNinja]

Can Verizon at least change the display fro "We keep you signed on for 2 weeks" to "We keep you signed on for 2 hours", if they are not going to fix it?