What a shambolic web site and security system

[viafax]

Don't go to the forums for a week and then discover the sign on process has changed - HAVE TO use a community sign on now - wonder what happened to the push for SSO.

OK so register for a community sign on, not a problem I'll use the userid and password I always used to logon with, work with no problem then enter the activation code etc then WHAT's THIS

Choose a screen name and give us your email address again, no problem I'll use my community logon id for a screen name and obviously my email is still the same because you just sent me an activation code, WHAT'S THIS

That email address is already assigned - OF COURSE IT IS, IT'S MINE.

Now no way to get into forums because every time you try to do it you are presented with the **bleep** screen name form

OK I have another email address I'll use that, WHAT'S THIS email address is OK but presumably there's something wrong with my screen name Guess Screen Name CANNOT BE THE SAME as logon id, doesn't tell you that though.

OK I'll make up something else just so I can get here and post this rant.

THIS IS **bleep**

I now have I believe 5 separate logons in the Verizon system.  Why do I have to have a separate logon to get to the forums after happily using my verizon id for 6 months?

Interesting that the system inserts **bleep** for the word stu**d

[viafax]

Guess I'm a newbie again, seem to have lost my 300+ posts as there doesn't seem to be any connection between the old and new security systems.

[viafax]

Odd way this works.

I actually posed a message here saying I would like to use my original sign on credentials from a few days back that I j=have been using for 6 months or so.

With it I attached a link back to the original message I posted in the FIOS forum.  The system appears to have thrown away my querey on how to get back to the original security credentisla and replace everyting with my original fios internet forum post.

[bcarroll7]

Sorry you are having problems with your login! We are looking into this for you.

[viafax999]

Restart machine

Clear cache and it started working again.

Something in the cache appeared to be determining that I was a VZ wirelss customer and therefore HAD to use a community userid to access the forums - that is it would not allow me the option to select either my VZ id OR a community id.

Think it was to do with some window that comes up prior to the main VZ window when entering www.verizon.com.  Window seems to ask whether you are a Wireless, residential or business customer with a sign in prompt under wireless.  I think I may have signed in there and that is was screwed it up.

[bcarroll7]

Glad to hear it is sorted out now; thanks for posting your answer!