why lock if user-to-user?

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I STILL CANNOT UNDERSTAND HOW YOU CAN INSIST THAT THIS IS A USER TO USER FORUM AND THEN LOCK ALL POSTS THAT YOU REPLY TO THAT INCLUDE THE PHRASE "Please keep all correspondence regarding your issue in the private support portal.", EVEN POSTS THAT END WITH THE QUESTION "Has anyone out there had any resolution with a similar issue???", oops caps off

oops caps off, sorry,

so i guess my suggestion for this community is that you still allow other users  and or the original poster to add comments/reply to posts, even if the problem discussed in original post has been fwded to a Verizon employee. thanks

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Come on guys....someone reading this that agrees with me  could  chime in and post a reply saying so.....I just read a  thread-starting  post  that ended with "If anyone can help with info on the subject, I would appreciate it." BUT since the problem got escalated and his topic is locked, nobody can help...... even though it will usually be more than two business days before he is contacted, ....2 days during which time the info he seeks could quite possibly have been added to the thread by one of us "peers" (fancy talk for "fellow customers")

[ElizabethS]

This is done in order to keep the thread on one user's topic only. Unfortunately, many times others will come along and post their issues, which may not be the same at all. When a case is resolved, the thread is re-opened.

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you say "many times others will come along and post their issues, which may not be the same at all" and describe that as unfortunate.....i say that is what we want from a user to user or peer to peer forum. can't you see that those posts, with their issues which may or "may not be the same at all", form the basis of discussions , maybe leading to solutions? and unlocking the thread after the problem is resolved and forbidding the original poster from discussing it anywhere but the private support portal is kind of like leaving it locked anyway.......so those are my suggestions, if any other forum user agrees  in whole or in part it'd be great if you would chime in, but i doubt these forums get much readership........i hope you reconsider the  benefits vs drawbacks of allowing users to comment  on "escalated but not resolved and probably not even contacted in the private support portal yet" threads, especially when the poster specifically asks for our help....thank you

is this gonna get edited cuz it discusses  moderator actions? cuz it'd be kind of unfair  when you are the ones asking for  suggestions ...just saying...