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Charged twice for TravelPass
gregsl1
Enthusiast

Hello,

 

I was in Europe last month and used TravelPass each day I was overseas. I was charged $10/day for each day... twice. Another line on my account only used TravelPass three days and was also double charged. It listed her line and $30 with the three dates, then after my charge it listed her again with $30 with the same three dates (then mine was repeated as well).

Can we be reimbursed for the duplicate charges on our TravelPass? 

 

Thanks

Greg

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Re: Charged twice for TravelPass
vzw_customer_support
Customer Support

Hello gregsl1. We're truly sorry to learn that you've been double charged for TravelPass use. I have sent your a Private Note for your review. Please respond at your earliest convenience. 

-Tanisha

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