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My travel pass in Canada is not working- will not connect to a mobile network
Prithi
Newbie
‎07-15-2018 09:29 AM

I Have an S7--have done the usual, turned airplane mode off. turned roaming on, restarted the phone but it will not connect . I am in downtown Vancouver not in the sticks.

11 people had this problem.
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Re: My travel pass in Canada is not working- will not connect to a mobile network
vzw_customer_support
Customer Service Rep
‎07-17-2018 09:52 AM

Having the data connection is a must Prithi, and we would love to help you today. Can you please make sure you have the WiFi off and go to Settings>Connections>Data Usage>Mobile Data, and make sure the button is on the right side and it's blue or green please.

Rachel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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