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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Need support number I can contact at a reasonable time whilst in China

I'm on Verizon prepaid and signed up for the travel plan,

I get to China and find I cannot make calls (I can receive them, go figure). I also cannot use any data plan.

Chatbot on Verizon "tried" to help me, but said I should call international plan number - how does one do that when I can't make callls? They suggested I use a different phone. Big help there.

I try to call the support number, but they are only open 8am-9pm US time - not useful to me where I am right now if I can use someone elses phone.

Does anyone have a contact number for internaltional plans I can get to in my current time zone?

Labels (1)
Re: Need support number I can contact at a reasonable time whilst in China
Super User
Super User


"Traveling outside the US: 1 (908) 559-4899


If your device is lost, stolen or broken, or you experience a device issue while you are traveling outside the US, please use the below instructions to reach the International Support Team from a landline phone:


Dial your country’s toll-free number.

Enter your 10-digit mobile number when prompted by the International Hotline."

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.