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No cell service abroad
JG7283
Enthusiast

My son is currently studying abroad in Germany, and is going to Prague tomorrow for another week.  I added a monthly international plan, but he is unable to get cell service and can't send or receive texts.  Can someone please help?

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Re: No cell service abroad
Ann154
Super User
Super User

Did they change the settings to allow for global mode and to allow roaming? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: No cell service abroad
JG7283
Enthusiast

Yes, he did change his settings.

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Re: No cell service abroad
vzw_customer_support
Customer Support

I'm sorry to hear your son is having issues with his service abroad, JG7283. I know how important it is to have service when you travel to stay in touch with your loved ones. Let's look into this further and see what is causing this problem. What is the make & model of his device?

 

GersonG_VZW

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