Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Travel pass activated while never leaving U.S.
tmdamron
Enthusiast

I was visiting North Dakota recently. (July 2020)  I never left the U.S. but travel pass got activated and I was charged $5.00.    My phone must have picked up a tower in Canada.   Am I eligible to get this fee refunded and if so, how do I go about doing so?

Labels (1)
Re: Travel pass activated while never leaving U.S.
jav6
Champion

@tmdamron wrote:

I was visiting North Dakota recently. (July 2020)  I never left the U.S. but travel pass got activated and I was charged $5.00.    My phone must have picked up a tower in Canada.   Am I eligible to get this fee refunded and if so, how do I go about doing so?


That happened to me in Northern Vermont as I was visiting near the Canadian border.  I did receive text messages warning me I was getting an international signal and TravelPass was kicking in.  I had to turn roaming off, cell data off and/or put in airplane mode to ensure I wouldn't be charged.  When I moved up here, I changed my plan to include Canada service.  Before moving, I did get dinged the $5 TravelPass charge and called Customer Service (800-922-0204).  I explained the situation and they DID credit my account, and informed me what to do to keep it from happening in the future.

...Just another VZW customer...trying to offer some assistance...
0 Likes