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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
Why Am I being charged for a plan I did not request?
DANCRA25
Newbie

I have to write a complaint regarding Verizon's international travel practices.  They have a few different travel plans: one that costs $10 daily, one that costs $40 monthly and a few that are unimportant to this conversation.  I signed up for the $40/month plan well in advance of my travels.  Apparently, even when signing up for the monthly plan, Verizon automatically initiates the daily plan once you leave the country.  I didn't know this and made a few calls on seven different days for a charge of $70.  They expect me to pay this in addition to the $40 I already paid.  I called and they offered me $50 as a courtesy maintaining that, while they do agree that I didn't do anything wrong, the fault was ultimately with me for not telling them of the mistake before I did (two weeks after I started on the plan).  They said it was me who initiated the plan because I would have had to have typed YES when prompted to start the plan.  I have no record in my text log of sending YES even once to any Verizon number.

They also said they sent me daily texts letting me know of the charges.  The texts did not mention anywhere that there was a charge associated with the daily sessions and I thought it was just the monthly plan letting me know it was working.  There was a text I received on the day while I was traveling, but it sounded like an optional feature.  I never activated it.

Verizon needs to seriously improve their international travel plan as it is ridiculous that you can sign up for a plan and have it overridden as soon as you leave the country. 

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