Can't Get Troubleshooter Webpage to Update Repair Status
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My phone in Fairhaven, MA 02719 doesn't work. I get strange error 12, switch 121 response when I call via my cellphone. I tried to call 1800Verizon and the automated system just said something along the line of "Expected repair date 11PM on Tuesday" (day after tomorrow),.
I tried to go online and get more info on status, but the Verizon troubleshooter just hangs forever when trying to retrieve records. I'm using this web address: https://www22.verizon.com/ForYourHome/VZRepair/vziha/CheckStatus.aspx
Is that the right spot to check on repair status?
Does anybody know if this is a general outage problem or just my one phone line? I went to various parts of the Verizon website for outage info, but they all seemed to be for FIOS, not the plain old copper telephone landline that I have.
