Cannot delete voice mails

[webbrewers]

CAN'T DELETE VOICE MAILS!!
When I try to delete them online, I'm told the "mail box is in use" (it isn't) and to call the support#.  They tell me to try deleting them via the phone. That tells me "your records aren't available".

This is really annoying-can anyone advise how to fix this "black hole"?

[Hubrisnxs]

So you can see them online, play them but not delete them?   or you can't play them either?

And when you call into the voicemail number - are you saying you can't access your voicemail at all? 

if you can't access over the phone, then that will be the first thing you want to fix, so use the following two links. 

Get Voice Mail Access Number
	Reset Voice Mail Passcode