$540 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on postpaid Unlimited Plus plan between 5/18/23 - 5/31/23 & port-in req'd. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I have looked all over Verizon's website, my bill, etc., and the information is not there. I have submitted an email requesting my call log/history for September with a response that I will not be able to view that information. I have called Verizon atleast three times requesting the information, and they inevitably send me to another department which is either closed, doesn't know the answer, or cannot help me. I had one customer service representative tell me that the only way I can see my call log/history is with a court order.
This matter is very important and will probably be a legal matter, so a court order won't necessarily be difficult, but I find it ridiculous that I can't access this information anywhere or that customer support can't mail or email the information to me.
It seems all of Verizon Support is inept and can't help with a simple request and instead plays games of passing me around to other departments. I don't know how this will end, but if I suffer damages because of their incompetence with my information, I will seek legal advise in that regard.