I recently got the FIOS triple play, with Verizon Freedon Essentials, which I already had. The message Indicator light for voicemail is not working. It worked fine before, when I had a regular copper landline. I have had three repair tickets, which they keep closing, though the problem is not fixed. .
Most recently, since I complained about closing the tickets without contacting me, I have three times gotten automated calls asking me to "press 1 if the issue is fixed, press 2 if it is not fixed and you will be connected to someone to help you." Each time, I press 2 and wind up hanging up after listening to 10 minutes or so of total silence. This tech support is very poor, as far as I can tell.
Two questions: 1) Will they ever fix my problem?
2) Can I go back to my copper landline, even though I have FIOS? I always liked that the landline would still work in the event of a power failure and am not happy to give that up (despite the 8 hour battery backup, which is not an adequate substitute.)
Thanks for any help.