Just switched from Comcast to Fios, and signed up for triple play. Fios gave me a new number and told me to request the number porting after installation. It took me a few days to get the right person on chat (very frustrating), but eventually the number appears to be have been ported (at least based on incoming calls and caller id on outgoing calls). However, it appears the porting was only 'partially' done, in that there are features of the website (like 'My Services/Phone') or on the Fios ios app that still reference the number that Fios gave me and not the ported over one. This prevents me from using certain features on the website like setting up call forwarding/waiting/nomorobo, etc.
Is this a known thing? Something somebody can help with? I've tried over chat and have been transferred to 4 or 5 people who each take a good 15 minutes to end up not having a clue and transferring me again. Please help!
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