My secondary home was destroyed during Sandy and the telephone lines were pulled out. We just completed the sheetrock work and we are ready to repair the lines. I scheduled an appointment with Verizon for July 20th (morning appointment). We drove from NY three hours to make it to the house at 8:00 a.m.
We waited all day at the house with nothing to do. I kept calling Verizon to get an update. They said the repairman will come in between 6:30 and 7:30 PM. He finally arrived at 7:30 p.m. and because it was so late he could not do any work and told us to reschedule.
He was amazed that we waited all day....literally we do not have a house since it is being rebuilt. Does Verizon have any idea how we were inconvenienced?
I rescheduled for August 3 at 3:00 p.m. Can Verizon promise me that they will keep this appointment and repair my telephone lines?
Sorry to hear you lost your home.
You might want to put a call into the president's office for an answer before wasting another day. Read article below: