The 800-Verizon number is a call center in Mexico! I need to speak to someone who actually knows what I'm talking about. I was on hold for over 30 minutes! Please provide a number for someone here in the United States who is familiar with Verizon services (REALLY familiar; not through some training class).
These forums are primarily peer to peer support where users try to help each other. Occasionally you might get a Verizon rep to respond but not always.
You could try using the chat support
Click on the options in the menus. You will see a link to start a chat at some point.