Bundle Standard over unreliable FIOS.
I encountered a conflict of interest again. 1) 2008. Ordered what was called Starter Plan @ $17.99 & received an email for the Power Plan @ $29.99. I called to cancel and received what heck of ride. The next day, no telephone service which had nothing to do with internet cancellation. 2) The following year, I ordered the Starter Plan, with 1 year expiration, with locked in price for an additional 1 year. Just before internet access was to expire, I called customer support to confirm expiration. Yet, the following month I received the billing for internet. I called customer support and this one said, I had to call to cancel internet service.
Two years ago, I decided to bundle telephone & internet service. I know exactly what date the service is supposed to expire. Paper billing is usually filled with this fantastic FIOS offer; but, this time they slipped in a notice that the service is due to expire (when?). I checked my email late January 2013, no email specifying the date of expiry and it was not available on the VZ account. Hit with a $10.00 increase. To add insult to injury. Verizon initially manipulated the price, which was higher than agreed upon.
Moderator, can you answer this question?
I apologize, but unfortunately we cannot answer that question. A forum moderator’s job is to maintain the forum itself, so we are typically unable to access accounts or provide support information on an individual basis. Since this is a peer to peer forum, please check for responses to your post.