I am in Manhattan and have had a copper landline serviced by Verizon for over 20 years. About 6 years ago, I switched to IDT because it was much cheaper. But it is still a Verizon CO and Verizon employees who have come to service the line.
I am now getting set to activate Verizon FiOS phone service, but the agent has notified me that the database will not allow the phone number to be ported over. (I did a quick check on the Vonage website and saw that it would be permitted there).
I had consulted this forum and found a very similar situation, with apparent solution:
but the specifics of the solution were not listed.
Thank you all for any assistance!
We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.