Verizon won't port my copper landline phone number to Verizon FiOS

I am in Manhattan and have had a copper landline serviced by Verizon for over 20 years.  About 6 years ago, I switched to IDT because it was much cheaper.  But it is still a Verizon CO and Verizon employees who have come to service the line.

I am now getting set to activate Verizon FiOS phone service, but the agent has notified me that the database will not allow the phone number to be ported over.  (I did a quick check on the Vonage website and saw that it would be permitted there).

I had consulted this forum and found a very similar situation, with apparent solution:


but the specifics of the solution were not listed.


Thank you all for any assistance!




Willie D

Re: Status changed to: In Progress
Contributor - Level 3

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.