Bill estimate higher than quoted, why this happened every time there is a service change

Verizon has a offer at $69.99 with whole home wifi included, a router and an extender both free. Seem a good deal and better than my existing $59.99 plan with 100% speed improvement. I choose the new plan and every upgrade step is easy with a final quote of $69.99 for monthly charge. 

However, not that surprising as it happened many times before, the confirmation email arrived with a higher monthly charge of $84.99 = $69.99 + $15 router rental. Where does the rental comes from as it is already included in the whole $69.99 package? 

Immediately contacted the live agent and was told to wait for another confirmation email?!?! How ridiculous it is. If no one corrected the error, nothing will happen. 

Will file a complaint to FCC as this happened so many times to me in the past years and only in this way Verizon FiOS mistake will be counted. 

1 Reply
Moderator Emeritus

Hi Xxxxchen,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.