Continued billing for cloud service

I was offered an upgrade in service and given a free trial of Verizon Cloud, which I did not want. The Verizon  representative told me that the cloud was removed, per my request. Come to find out, it was not and I was being charged after the trial period. I reached out via chat a number of times, and each time I was told I would receive a refund. I have yet to see one. 

They have billed me $19.99 every month since then for the Cloud service. Even after my continued contact requesting to have it removed, followed by representatives in chat reassuring me that I will “never be billed for it again.” I have screenshots of the chats to prove it. I sent an email about this and have yet to hear back. 

I am increasingly frustrated with Verizon over this. Does anyone have any advice? 

1 Reply
Moderator Emeritus

Hi Sasha22,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.