FIOS order still "on hold" - Uploaded home purchase contract, no acknowledgement


I have a pending order for FiOS internet and TV, with equipment scheduled to be delivered to my new house on 4/23 (move-in day).  Like many, I need internet immediately because I work from home.

My order status page says the order is "on hold" and that Verizon needs proof of address. One of the accepted forms of proof listed is a ratified purchase contract, so I uploaded that. Twice, in fact. However, the status page says I will receive an acknowledgement once the proof is received. This never happened. I tried getting more information from an online chat agent, but it was clear he had no idea what I was talking about. 

Can someone from Verizon please resolve this, and ensure me that my FiOS equipment will be brought to me on the day promised? Thanks.

1 Reply
Moderator Emeritus

Hi ChrisDC,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.