[Gigabit] Slow Connection Speeds Through Ethernet and WiFi

[#1]

Hey,

I recently updated to Gigabit connection (940D/880U) since my previous plan, 300D/300U, wasn’t suitable for the amount of devices I have on my network (12, several of which are used for streaming and gaming). After receiving my Fios Extender, I’ve encountered slow speeds for surrounding devices. My phone occasionally loads websites slowly, and my gaming console, which is connected through Ethernet via Fios Extender, gets download speeds of 80mbps - 120mbps (though I’m occasionally lucky to receive 200mbps+). My main router provides exactly what I pay for, while an Ethernet connected computer gives me 500mbps via extender, but is there a way to resolve my connectivity issue and get the speeds I’ve paid for with the extender?

I’ve tried re-syncing the extender via Ethernet and WPS, as well as restart the Fios router (main and extender). My Ethernet cable works fine, so that definitely isn’t the issue.

[Cang_Household]

So, could you provide us with any information about your router and extender?

Let me guess, you have G1100 as the router and WCB6200Q as the extender and connected via Coax?

[incorrect assumption per OP's further posting] You need to upgrade the G1100 to an G3100 ($300). WCB6200Q is not compatible with G3100, so WCB6200Q needs to be upgraded to an E3200 ($200). We are looking at $500 one time payment here.

[#3]

I currently have an E200 Fios Extender (as labeled behind the router). My service was activated two days ago. My router is a G1300 Fios Router.

The extender is connected via WiFi and has an Ethernet cable on LAN 1, servicing my room Xbox. The main router is connected with Ethernet to some black boxes provided to us by a Verizon technician (provides internet to router). The main router doesn’t have any other Ethernet cables connected to it.

[dexman]

The extended would be an E3200 as there wasn't an E200 to the best of my knowledge. The router is a G3100 as opposed to a G1300.

There are three ways to connect the 3200 to a 3100....Ethernet, coaxial cable and Wi-Fi.

Of those three choices, Ethernet is the preferred method while Wi-Fi is the least.

Is there any possible way to connect the extender to the router by a wired/cabled method? 🤔

[#5]

Currently, no. We don’t have a cable long enough to go from the extender to the main router.

[dexman]

My thought would be to, if at all possible, run a cable between the two units to provide a direct/dedicated path. If Wi-Fi is the only possible method, try moving the extender closer to the router.

[#7]

Would that be possible? I thought moving it closer disconnects the Fios Extender because of limitations (20ft?).

[dexman]

For testing purposes....try moving the extender closer to the router to see if the speed improves. 🙂

[#9]

My router is at a position where if I move it slightly, it’ll show a yellow light lol.

Just tried it and instantly disconnected. 

[#10]

My house isn’t crazy big, either, which is why I was concerned about the slow connection speed.

[dexman]

It was just a thought. 😊

Just to double check...the extender is linked to the router using the 5GHz band? 🤔

[#12]

I’m not sure, how could I check this?

[dexman]

It is pretty straightforward. 🙂

. Retrieve the Administrative password from the rear plate on the router.

. Open a browser session on a computer.

. Enter the access IP address in the browser window.

. When the privacy warning appears click on the continue option.

. Type in the Administrative password in the box and select Log In.

. Select "Devices" from the left menu.

. Look for the extender in the list and see how it is connected to the router.

[#14]

Yeah, it says it’s connected through the 5 GHz 2 band.

[dexman]

That's what we want to see. 👍

At this point. I'm going to step back for other CLs to chime in as I've exhausted my ideas. 

The ultimate test, would be to use an Ethernet connecting cable between the router and extender. 🤔

There is the possibility that the extender is bad, but before going down that road. I'd see what others think. 🙂

[Cang_Household]

Wireless backhaul is the last resort when you have exhausted all wired solutions. Wireless bandwidth decreases drastically over distance. Since a 5GHz band is used for the backhaul, that did add to the problem further.

Could you briefly describe your domicile's data wiring so we can devise a way for you connect the router and the extender via Ethernet or Coax?

Coax cabling anywhere? Unused telephone wiring?

[Edg1 · Accepted solution]

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@Anonymous wrote:

My router is at a position where if I move it slightly, it’ll show a yellow light lol.

Just tried it and instantly disconnected. 

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The router connects to the E3200 on the 5 GHz band on wifi. If you move things and it turns yellow that means it's too far to connect via wireless. As others have said, the best way to connect is with coax or ethernet. 

[LawrenceC]

I would like to thank everyone for taking the time to post your comments and opinions related to this topic. This topic has been thoroughly discussed and will now be closed. Please feel free to open a new thread for further discussion. Thank you.