Losing Internet Multiple Times a Day

2-3 times a day, I am losing connection to the Internet.  It started happening just before Christmas.  Tech support suggested my router was very old, so they gave me a G3100.  Nothing has changed.  It happens every night between 10-11:30 and in the past few days between 6-7AM.  At least once a day during the work day (my wife and I both work from home) it happens as well.

I have tried changing configurations , I’ve called into tech support where I had a rep tell me that they changed my IP and “boosted my line” so it will never happen again.  It happens with the FIOS router, it happens if I remove it and put on a different router.

I am at wits end.

2 Replies
Community Leader
Community Leader

#1 While we get that you have FIOS, do you also have FIOS TV with a FIOS one box?

#2 What is the brand and model of your ONT?

#3 Does this happen only with computers that are connected by wireless or does it also happen to computers that are connected by wire?

[EDIT] I suspect the answer to question three is only computers connected by wireless. Only if that is correct, someone else has/had the same issue and posted over at https://www.dslreports.com/forum/r33151281-Router-Frequent-internet-drops-3-4-times-a-day

showing the logs from their unit.

Moderator Emeritus

Hi HSW10,

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