I have had DSL for over 10 years. Recently I asked for a speed upgrade. My internet light on my 6100g modem is red. I have tried using my surname and password as well as a friends surname and password. I have also used a different modem 7500 and still can't get on the internet. During this time a technician came to my house and said to lower my internet speed. I have lowered my speed to 1 Mbps and still a red internet light. My connection is fine it reads 5888kbps down and 800kbps up. Line tests when the system works are always OK. I have been out for over 10 days. I have been sent to the escalation group and network specialists nobody can fix this problem. Can somebody here please help me.
We appreciate your frustration. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.