Verizon has been nothing but headaches since I moved here 2 years ago. We have been paying for 3.0mb internet but I haven't even seen speeds that match 1.5mb in over a year. The actual download speeds used to be around 500kb/s at any time of the day, now it's 300kb/s during the AM hours and 20-100kb/s during the PM. I've called verizon countless times but every rep assures me nothing is wrong as they can't find anything wrong on their speed tests. I've collected data and screen shots of proof and finally got a repair guy to come who said that their equipment waas bad but they don't have plans of fixing it in the near future....
Since then i've talked to countless more customer phone reps that ended up refusisng to help me or even transfer me to a supervisor. Two more repair man have come and gone as well with the same story, "The problems is with the equipment down the road but verizon doesn't have any plans to upgrade anything in the near future". I have the proof that none of the internet issues has to do with my modem, splitter, web browser, or what ever verizon tries to blame it on. The internet gets worse and worse every day and the bill still keeps going up somehow. I've inserted pingpath results with screen shots of download speeds within the past 2 weeks.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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