The advertised 3Mbs speed is a complete lie! In the 10+ years that I have had Verizon DSL, I have never experienced anything near 3Mbs. Verizon will tell you that 1.6 is their minimum requirement. Wholesome advertising! However, for the past several weeks I've been experiencing .24-.74 download speeds! The numerous calls to Verizon has been useless. There has been NO feedback to me from Verizon on this issue. I basically call every evening to try to get an update. There never is an update other than the ticket is in the Central Office! Trying to communicate with the Central Office is like trying to converse with the Wizard of Oz. Most of the time I get some nice foreign call center person who can do nothing other than run a failed line test and tell me (wait for it......) “the ticket is in the Central Office”. I can't express how frustrating it is to deal with this company!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.