Battery Backup beeping and in the Red

[logan81]

And just a few days after this thread verizon announces this... Beginning in 4Q 2013, New FiOS customers ordering FiOS Digital Voice (FDV) or standalone FiOS Data, Video or Data/Video will be given the option to PURCHASE an ONT Battery. If the customer declines to purchase the Battery, the installation will be completed as scheduled without the installation of an ONT battery backup.

[tns2]

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@logan8 wrote:
And just a few days after this thread verizon announces this... Beginning in 4Q 2013, New FiOS customers ordering FiOS Digital Voice (FDV) or standalone FiOS Data, Video or Data/Video will be given the option to PURCHASE an ONT Battery. If the customer declines to purchase the Battery, the installation will be completed as scheduled without the installation of an ONT battery backup.

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Not sure which thread you responded to, as this one is fairly old. 

Ones I previously saw where mostly just complaining that verizon was not replacing batteries for free.

One thread complained they were not getting battery IF they didn't order FIOSVoice.  You are mentioning they will charge for original battery even for FIOSVoice.

[Doitbetter]

Why doesn't Verizon show you the battery and the reset button when they install????

I am out of town - the box is in the bedroom closet - behind a shelf - and my wife lost a nights sleep from the battery beeping.

I called Verizon and they were very helpful - they said they can have someone come out in 7-10 days to install a new battery (takes 7-10 days to get the battery because it cannot go overnight). Big Help!

If I had been shown the battery  during the installation I would have purchased a new battery ahead of time and made sure the shelf was not over the door as it was when we moved into the condo!

Bad business.

[viafax999]

Just go and buy a battery at a battery store, it'll be far faster and far cheaper than the Verizon way.

The battery is a UB1270, commonly available.  I see them at Amazon for $10.82, I believe the Verizon price is $34 + ?

[Arciel]

Doitbetter wrote, "If I had been shown the battery  during the installation I would have purchased a new battery ahead of time and made sure the shelf was not over the door as it was when we moved into the condo!"

I think Verizon did show me the battery. But I didn't realize the implications a year or so later when an electrician managed to squeeze the new breaker box onto the basement wall just a half inch to the left of the Verizon box. That wasn't a problem until now, when it turns out the battery cover opens TO THE LEFT! Which means, it cannot be opened more than an inch or so.

After snapping a photo and sending it to the Verizon tech support guy while he was on the phone with me, we came up with the simplest solution that didn't involve removing one of the devices that's hard-mounted to the basement wall: hack off the battery cover with a Dremel tool.

I might have to do that at some point, but for now -- because I could squeeze my hand in and temporarily disconnect the battery contacts, following the advice in this thread -- the "Replace Battery" light is off and the beeping has stopped.

Thanks for the info!

Arciel

[pushmybutton]

Unfortunately, the great fix that is working for most, did not work for me.  I unplugged the power, the battery, waited 10 minutes, plugged the battery back in, then the AC power.  The red "replace battery" light is still on and the beeping started right back up.  However, I live in an area where the power goes out pretty often and the battery back up has been required quite a few times, so my battery life probably is shot.  I have no intention in replacing the battery because now I have a back up generator that fires the FIOS up just fine when the power is out.

So with the beeping going every 15 minutes it was really pushing my button.  That's it!  Push the **bleep** alarm reset button!  I took a little rubber suction cup hanger and cut the suction cup part off.  That left me with a little rubber round button about a half inch high.  I duct taped it over the blue alarm reset button to keep it constantly pushed in and NO MORE BEEPS!!!

[beetlejuice2]

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@pushmybutton wrote:

Unfortunately, the great fix that is working for most, did not work for me.  I unplugged the power, the battery, waited 10 minutes, plugged the battery back in, then the AC power.  The red "replace battery" light is still on and the beeping started right back up.  However, I live in an area where the power goes out pretty often and the battery back up has been required quite a few times, so my battery life probably is shot.  I have no intention in replacing the battery because now I have a back up generator that fires the FIOS up just fine when the power is out.

So with the beeping going every 15 minutes it was really pushing my button.  That's it!  Push the **bleep** alarm reset button!  I took a little rubber suction cup hanger and cut the suction cup part off.  That left me with a little rubber round button about a half inch high.  I duct taped it over the blue alarm reset button to keep it constantly pushed in and NO MORE BEEPS!!!

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If you aren't going to replace the battery, disconnect it from the terminals (unplug the negative then positive wires) and the alarm should remain off.

[batman731]

Just followed the instructions to unplub the ONT and disconnect the battery terminals in the BBU then re do all connections after 5 minutes.  This solved the problem; the idea to disconnect the battery if it starts to show replace battery alarm again will be useful if the problem recurs.

Thx

LHC

[Mamasita5]

Thank you. This still helps.

[Nken84]

Mine didn't need replacing after trying this! Sayonara annoying beeping alarm! I didn't even wait a full 5 minutes before plugging it back in, just popped it back on after a minute or so and VOILA! Glad I don't have to shell out any extra cash right now, I have enough things breaking down all at once!