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My dad has been using Verizon dialup for many years but cannot connect today.
He gets a message stating he cant connect to this access number.
There are no other access numbers showing.
He uses (540)432-0816 as well as another one that I dont have and neither are working.
How can we tell if there is a problem with the access number itself?
I hope they are not discontinuing service in his area.
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@kbevi wrote:My dad has been using Verizon dialup for many years but cannot connect today.
He gets a message stating he cant connect to this access number.
There are no other access numbers showing.
He uses (540)432-0816 as well as another one that I dont have and neither are working.
How can we tell if there is a problem with the access number itself?
I hope they are not discontinuing service in his area.
Have you contacted Verizon Tech Support about the issue? This is a peer-to-peer support forum. If you need information from Verizon, you should contact them directly via one of the options on their Contact Us page.
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If you dial the access number from the same telephone line, what do you hear from the other end? Does it sound like a modem or do you get a recording? This is probably the best way to troubleshoot the modem connection if you're not able to hear the modem dialing and trying to connect.
Silly question; is DSL not available in the area?