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Can't redeem Amazon Echo 2nd Gen Reward


I am unable to redeem my echo reward, the link from my email is invalid and the link on my FiOS app is no longer even there. Phone reps seems to have no idea how to resolve this, I've spent hours between different departments and reps and still nothing. Anyone know how to fix this?

Re: Can't redeem Amazon Echo 2nd Gen Reward
Community Manager
Community Manager

Hi Killiantg,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.