Can't send or receive emails using Windows Live Mail. Webmail login says "account disabled."

[stella0131]

Since yesterday we have not been able to access our Verizon email through Windows Live Mail or loging on to the webmail service.  Nothing happens and we get a "accounts disabled" message.  I checked all of the POP settings and it won't connect.  When we try to log in to the verizon webmail service, it says our accounts have been disabled.  Please tell us what is going on. I've chatted with a representative and am speaking to one on the phone and they can't tell me why it's disabled or how they can enable it again. 

[stella0131]

Ok, now they're telling us that one of our email accounts is associated with someone in Texas.  But we're from California and have always lived here.