Can'tt connect to 192.168.1.1
PatSC1
Newbie

HiSmiley Happy. I don't know my username or password. I did reset my internet router for about 30 secounds or so and after that I did enter for the username as "admin" and password as "password" and I also tryed password1, both didn't work. I have a ActionTec router. Help please 

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Re: Can'tt connect to 192.168.1.1
Techman28
Master - Level 1

you might want to try the Serial # on the router for the pw as that's what they are  its no longer admin and password

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Re: Can'tt connect to 192.168.1.1
PatSC1
Newbie

Still doesn't work 😕

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Re: Can'tt connect to 192.168.1.1
KH-OrnEsh1
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Re: Can'tt connect to 192.168.1.1
Hubrisnxs
Legend

The serial number should be in all caps. 

If you can't login to the router, it may be one of several things:

• When I try to login, multiple dots appear as I type.
This is a security feature and is normal.

•I used to login to the router with "password1" (or similar common password). Now that doesn't work.
In August 2010 Verizon changed the password of any customer routers that had one of several common passwords due to a published hack. The password was changed to the serial number of the router. The serial number is located on the service tag on your router under the bar code. Enter it in all caps as the password field is case sensitive. 

• If you still can't login to the router, you will have to do a factory reset of the router.
The reset button is a recessed button on the rear panel of the router. Press it in for about 15 seconds (until all the lights on the router go out, then flash). After the router reboots, open a browser window to »192.168.1.1 You will be prompted to change the password on the initial screen. Any customization you have done to the router will be lost.

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Re: Can'tt connect to 192.168.1.1
PatSC1
Newbie

Nope

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Re: Can'tt connect to 192.168.1.1
whutsupdoc
Newbie

just call Verizon.. they'll reset it for you over the phone

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Re: Can'tt connect to 192.168.1.1
tns
Master - Level 2

@whutsupdoc wrote:

just call Verizon.. they'll reset it for you over the phone


NOpe.  But you can reset it very easy by resetting your router.  YOu will lose any customizaiont of the router, but if you couldn't access the router you probably don't have any.

Reset the router by holding in the little depressed button on the back of the router until all the lights flash, (about 10-20 seconds).  Depending on your exact model you will either have

  • no id and password, and be asked to set
  • have an id of "admin" password of "password"
  • have an id of "admin" password of serial number (serial number entered in caps)
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