Connection issue help

[LisaKane]

I have intermittent connection issues.  I have been calling and calling.....  We did finally get someone who spoke English.  A "technician" came to the house and found nothing wrong with the connections, other than to tell me that in our apartment we have copper wiring and that there is nothing that they can do.  Although, my neighbor, who has Charter, has never had an issue.

I overlooked the fact that the "technician" that I'm paying the service for, only glanced at my computer and told me that there was nothing wrong.  Now I still left with a connection that constantly drops, is still an issue.

I called again, only to reach someone I can barely understand, who tells me to disconnect the connection that goes from the modem to the computer and switch them.  Uhm, okay.  Just for fun, i switched the cords (spun em around) .   I asked what purpose this would serve as I'm using the same cable?  Obviously, this did not change anything.

I have called several times and am left on hold.

I called once again to inquire why my Verizon in Home Agent would not connect to the internet. Although, I did have internet service.  The agent  said that the In Home Agent would come on only if I had a connection issue...This makes absolutely no sense.

Lastly, after being so frustrated, I managed to spill a drink (fortunately, I had not yet reached for the bottle of liquor).  This brings us to a new dilemma, the computer now does not turn on. (using the laptop)... I have the insurance for a replacement/repair of my computer.  I again called Verizon, no one has heard of this service, but yet I pay a monthly fee.  "It's not something they handle" but they are willing to TRANSFER me AGAIN.

{edited for privacy}

[smith6612]

What liquid did you spill into a computer, what was spilled into, and is it a desktop or a laptop? I service computers myself as a hobby and a job, and it may be something we can get fixed over the forum. I'd suggest taking the computer to a local geek who isn't associated with a large chain. Let him/her take care of it and either repair or replace the damanged components without dealing with an 80% mark-up while ensuring the job was done right by someone who knows what they're doing. If you can't get a claim through Verizon's Insurance program (I've hardly heard of it too, but I know it exists) which might require a special phone number or contact address, then I'd just suggest getting rid of it, fogetting about it, and remembering that an ISP's job is to provide a pipeline to the Internet without data limits or throttles.

Intermittent connection issues are best diagnosed by checking the modem logs and statistics, not by rebooting the modem or switching cables. I don't know why the phone techs try those methods, when they clearly are meant to troubleshoot no connection or limited connectivity. If you tell us what modem you have, we can get started in figuring out what the issue is. From this point, stick to these forums until we figure out what is going on.

Lastly, In-Home Agent is an iffy program. When it works, it's useful. Most people wind up uninstalling it because there's always something that is broken with it. I've seen it on computers i've worked on and have simply taken it off due to how something tend to be solved by removing it.

[steve9465]

I have a westell 2200 modem  I keep having to re boot it to stay connected. About twice a day. I have tried everything that I can think of including the in-home-agent. When I do the modem test it says that I need to reboot the modem, do that and it says same thing. Any help out there??

[KH-OrnEsh1]

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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@steve9465 wrote:

I have a westell 2200 modem  I keep having to re boot it to stay connected. About twice a day. I have tried everything that I can think of including the in-home-agent. When I do the modem test it says that I need to reboot the modem, do that and it says same thing. Any help out there??

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[FomerDSL-tech]

This is DSL-101 - but make sure your phone cord is no longer than 12 feet long ... and not one of those cheap "ribbon" phones cords. It's not the ability of the signal to reach the modem - rather the ability of your modem to transmit through the length of the phone cord. (You would be amazed how many people how 50' phones cords going to their modems). The shorter the phone cord, the better.