Does anyone know if Ivan Seidenberg is the current CEO for Verizon. I have been fighting with Verizon High Speed Internet Customer Service since Thursday of last week because my service is down. I have been getting the run around since then. One person tells me they're putting a ticket in and I should receive a phone call within 24 - 48 hours. The time elapsed so i call on Friday, they tell me that there is no ticket.
I am so dissatified with them. You call customer service and although you press #1 for English you still get someone that doesn't speak the language clearly!
Does anyone know how I can cut through this red tape. I've been calling since Thursday with NO SATISFACTION.
Yes Ivan Seidenburg Is still the CEO.
Verizon claims they are dedicated to providing great customer service. They also state they are willing to go to arbitration/mediation to solve any problems. Contact the BBB for arbitration/mediation options.