When we purchased our home a year ago, the listing specifically had "Verizon DSL Connected" shown as one of the amenities. As we had been looking at many homes in this rural area for some time, this was a huge benefit in our minds because others did not have such access. Upon purchasing, I called Vz to establich our account for the home phone and DSL. We were told that the old account had been disconnected and Vz was not signing up any new DSL accounts in that area. Somehow, the old owners were "grandfathered" in. (I give them and their agent the benefit of the doubt that they were unaware of such when the listed the amenity.) We have several neighbors on our road that still have DSL through Vz with no speed issues whatsoever. I also ran into a local Vz tech who said the "backbone" of concern had recently been upgraded and, according to his audit, is operating at less than 50% capacity now.
Needless to say, we are frustrated and feel we were misled. Please reconsider our request and add DSL to our account. Thank you.
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